Privacy Policy for Good Neighbor

Last Updated: February 5, 2026

Introduction

This Privacy Policy describes how Good Neighbor, Good Neighbor Tech, Inc., and affiliated initiatives including Good Neighbor Day America (“Good Neighbor,” “we,” “our,” or “us”) collect, use, and share information when you access or use:

The Good Neighbor Day America website (including goodneighbordayamerica.com)
The Good Neighbor web application
The Good Neighbor mobile application available on the Apple App Store and Google Play Store

(collectively, the “Services”).

By accessing or using our Services, you agree to the collection, use, and sharing of information as described in this Privacy Policy.

Information We Collect

Information You Provide Directly

Account Information
When you create an account or register for an event, we may collect:

Name
Email address
Phone number
Profile information
Organization or affiliation (if applicable)

User Content
Information you submit through the Services, including:

Event registrations
Volunteer sign-ups
Messages, posts, photos, or other content
Event descriptions or organizational details (for Event Hosts)

Communications
Information you provide when contacting us, including support requests, emails, or feedback.

Information Collected Automatically

Device & Technical Information

Device type, browser type, operating system
Unique device identifiers
Mobile network information

Usage Data

Pages viewed, features used, time spent
Clicks, interactions, and navigation patterns

Log Data

IP address
Access times
App crashes and diagnostic data

Location Information

Approximate location based on IP address
Precise location only if you grant permission (e.g., for location-based event discovery)

Information from Third Parties

Social Media & Integrations
If you connect third-party services (such as social platforms), we may receive information according to their privacy settings.

Analytics & Service Providers
We use third-party analytics and infrastructure providers to help understand usage and improve our Services.

How We Use Your Information

We use your information to:

Provide, operate, and improve the Services
Create and manage user and organizational accounts
Register volunteers and list Serve Events
Connect users with local service opportunities
Communicate about events, updates, and opportunities
Respond to inquiries and provide customer support
Analyze usage trends and platform performance
Maintain safety, security, and fraud prevention
Comply with legal and regulatory obligations

How We Share Your Information

We may share your information with:

Event Hosts & Partnering Organizations
When you register for a Serve Event, your information may be shared with the specific Event Host(s) associated with that event.

Affiliated Partners
We may share event-level and organizational information with affiliated partners, including: Love Has No Limits, Inc., CityServe USA

Service Providers
Third-party vendors who support hosting, analytics, communications, customer support, and platform operations.

Legal & Safety Requirements
When required by law, court order, or to protect the rights, safety, or integrity of users, partners, or the Services.

Business Transfers
In connection with a merger, acquisition, reorganization, or sale of assets.

We do not sell your personal information.

Data Retention

We retain personal information for as long as necessary to:

Provide the Services
Fulfill the purposes described in this Privacy Policy
Comply with legal obligations

You may request deletion of your account and associated data at any time.

Your Privacy Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your information
Object to or restrict certain processing
Export your data in a portable format
Withdraw consent where processing is based on consent

To exercise your rights, contact us at go@goodneighbor.com.

Children’s Privacy

Our Services are not intended for children under 13 (or under 16 in the EEA/UK). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

Location Data

If you enable location services, we may collect location data to provide features such as nearby Serve Events. You may disable location access at any time through your device settings.

Push Notifications

We may send push notifications related to events, updates, or opportunities. You can opt out through your device or application settings.

Third-Party Links & Services

Our Services may include links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their privacy policies.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. Where required, we implement appropriate safeguards to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the Services or by email. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Email: go@goodneighbor.com
Address:
1001 Avenida Pico
#C498
San Clemente, CA 92673

You may also contact us through in-app or website support features.

Additional Information for California Residents

California residents have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect and to request deletion or correction. To exercise these rights, contact us at go@goodneighbor.com.

Additional Information for EEA / UK Residents

If you are located in the European Economic Area or the United Kingdom, we process your personal data based on lawful grounds including consent, contract performance, legal obligation, and legitimate interests. You have rights under GDPR / UK GDPR as described above.