Privacy Policy for Good Neighbor

Last Updated: October 9, 2025

Introduction

This Privacy Policy describes how Good Neighbor ("we," "our," or "us") collects, uses, and shares information when you use our mobile application (the "App") available on the Apple App Store and Google Play Store.

By using Good Neighbor, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

  • Account Information: Name, email address, phone number, and profile information you provide when creating an account
  • User Content: Messages, posts, photos, and other content you share through the App
  • Communications: Information you provide when contacting our support team

Information Collected Automatically

  • Device Information: Device type, operating system, unique device identifiers, and mobile network information
  • Usage Data: How you interact with the App, features used, and time spent in the App
  • Location Data: Approximate or precise location data (only if you grant permission)
  • Log Data: IP address, access times, app crashes, and other diagnostic data

Information from Third Parties

  • Social Media: If you connect your social media accounts, we may receive information from those platforms
  • Analytics Providers: We use third-party analytics services to understand App usage

How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve the App's functionality
  • Create and manage your account
  • Connect you with neighbors in your community
  • Send notifications, updates, and support messages
  • Respond to your requests and provide customer support
  • Analyze usage patterns and improve user experience
  • Ensure security and prevent fraud or abuse
  • Comply with legal obligations

How We Share Your Information

We may share your information with:

  • Other Users: Profile information and content you choose to share within the App
  • Service Providers: Third-party companies that help us operate the App (hosting, analytics, customer support)
  • Legal Requirements: When required by law, court order, or to protect rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and data at any time.

Your Privacy Rights

Depending on your location, you may have rights to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Export your data in a portable format
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at [your contact email].

Children's Privacy

Good Neighbor is not intended for children under 13 (or 16 in the EEA). We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Location Data

If you enable location services, we collect location data to provide location-based features. You can disable location access through your device settings at any time.

Push Notifications

We may send push notifications. You can opt out by adjusting your device settings.

Third-Party Links and Services

The App may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the App or by email. Continued use after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us:

  • Email: go@goodneighbor.com
  • Address: 1001 Avenida Pico #C498, San Clemente, CA 92673
  • App: Through the in-app support feature

Additional Information for California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and to request deletion. Contact us to exercise these rights.

Additional Information for EEA/UK Residents

If you are in the European Economic Area or United Kingdom, we process your data based on legal grounds including consent, contract performance, legal obligations, and legitimate interests. You have rights under GDPR/UK GDPR as described above.